Registered Vs. Unregistered NDIS Service Providers

It has been a decade since the National Disability Insurance Scheme (NDIS) Act 2013 was implemented, resulting in a transformational change in the NDIS and the lives of those who use it. Although this has generally been positive, introducing profit-seeking companies, and offering cheaper alternatives, was only a matter of time.

person with disability, helper

Unregistered NDIS service providers are becoming increasingly common. They provide services similar to registered providers but with lower hourly rates and more hours for the client. However, these providers have different quality assurance measures or safeguards than the registered providers.

The NDIS offers a great chance for participants to save money and gain more control over their care needs. It enables them to choose from various registered and unregistered providers and receive discounts on hourly rates and consumables. This option carries some risks, but the potential savings and increased autonomy are well worth it. Up to 40 percent of NDIS funds can go to providers not registered with the scheme, allowing individuals to make the most of their plan.

An independent support worker provides services but is not employed by a company or provider. They have their Australian business number (ABN) and work directly with the NDIS participants or customers to arrange and provide services. Please take note of the following pointers before hiring one:

Clients Are Accountable for Public Liability and Superannuation Costs

When you hire a support worker from a registered provider such as The Disability Company, you can be sure that the support worker is covered by insurance and superannuation. These are important protections that an independent support worker may not have. If something happens during a shift, the client could be held responsible for public liability costs if it is not covered. The provider ensures the support worker has the necessary provisions to keep them and the client safe.

While independent, unregistered NDIS service providers may want to negotiate for more lucrative pay, they are not covered by insurance, holiday benefits, or other employee bonuses. They are responsible for handling their superannuation contributions, so a busy worker may need more money to make the necessary payments.

Unregistered Service Providers May Lack Professional Training and Aren’t Required to Follow Quality Standards

To be a registered provider of the NDIS, one must demonstrate that they are providing services to their clients in a way that respects the individual’s legal and human rights and that they are giving the client the power to make decisions and have control over their own life. This means that the provider must focus on the person and their needs, not on the disability, and must treat them respectfully.

There are specific practices that underpin a person-centred approach, including:

    • The right to self-determination and expression, 

    • The provision of care in terms, languages, and modes of communication the client is likely to understand,

    • Their chosen cultural identity and beliefs are acknowledged and respected, 

    • Their right to privacy and dignity is always upheld.

For those seeking care, it is important to have proper safeguards to protect them from any potential harm. Unregistered providers or independent workers may only sometimes provide adequate protection, leaving individuals vulnerable to exploitation or other risks. Ensure that the right precautions are taken to ensure the safety of those who need assistance.

In Closing

Hiring affordable NDIS services may benefit your budget but may come at the cost of quality and humane treatment. Review this article before deciding the best option for your loved one.

Need More Help? Talk to The Disability Company Now

We are an NDIS service provider for people who have mental health issues, developmental disabilities like autism and Down Syndrome, as well as other physical and psychological disabilities. We help them to manage their condition and live their lives to the fullest. Call 1300-897-848 today to learn more!

 If you have a story you would like to share with us, please reach out to our communications team on today.

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