Welcome to The Disability Company
Feedback & Complaints | Safe, Transparent & Responsive
NDIS Care
At DisabilityCo, we value your feedback to improve our NDIS support services. Learn how to submit feedback, complaints, and advocate for better care.
Your Voice Matters – Feedback & Complaints
At DisabilityCo, we are committed to delivering safe, high-quality disability support services and fostering a culture of continuous improvement. Your feedback helps us provide the best care possible, ensuring that our services meet your expectations and needs. Whether you have a suggestion, concern, or formal complaint, we take every submission seriously and handle it with transparency, fairness, and respect.
How to Share Your Feedback or Complaint
Your Voice Matters! 💙 At DisabilityCo, we value your feedback and are committed to providing the best possible care. Whether you have a compliment, suggestion, or concern, we’re here to listen and improve. Sharing your thoughts helps us create a more inclusive, supportive, and person-centred experience for everyone.
Online Form
Submit feedback or lodge a complaint through our easy-to-use Feedback & Complaints Form
Email Us
Send your concerns directly to services@disabilityco.com
Call Us
Speak with our team at 1300 897 848 for immediate support
Mail Us
Write to us at 3/22 Westpool Drive, Hallam, VIC 3803
Anonymous Submissions
You can submit a complaint anonymously, and we will handle it with confidentiality and respect
Advocacy Support
Need help? A family member, friend, or a representative from the National Disability Advocacy Program (NDAP) can assist you.
Our Complaint Resolution Process
We follow a structured and transparent approach to ensure all concerns are addressed fairly and efficiently
📌 Need external assistance? You can escalate your complaint to the NDIS Quality and Safeguards Commission via:
🌐 NDIS Complaints Website
📧 feedback@ndis.gov.au
📞 1800 035 544 (Free call from landlines)
Why Feedback Matters
By sharing your experiences, you help us:
✅ Improve service delivery and participant experiences.
✅ Provide additional training and support to our staff.
✅ Strengthen our commitment to person-centred, inclusive care.
At DisabilityCo, we listen, we learn, and we act—because your voice shapes the future of disability support.
📢 Have feedback? We’d love to hear from you!
Why DisabilityCo?
At DisabilityCo, we believe that genuine care goes beyond just providing support—it’s about creating a home where you feel valued, respected, and empowered.
A Trusted NDIS Provider
Over 250,000 hours of care delivered since 2018
Flexible Support
Services that adapt to your needs and goals
Community-Focused
Building strong, inclusive environments for participants
Raising the Standard of Care
Leading positive change in disability care
Guidance Every Step of the Way
Helping you navigate SIL funding, support, and housing
NDIS Registered Since 2018
With a deep understanding of NDIS processes, we make navigating your care journey simple, seamless, and stress-free
About DisabilityCo
Founded by Dylan Maliepaard, DisabilityCo was created to bring genuine, compassionate care to the disability sector. Since 2018, we’ve delivered quality care across South-East Melbourne, offering services like Supported Independent Living (SIL), respite care, and in-home support.
Our mission is simple: to empower participants and build a caring, inclusive community.
Ready to Start Your Journey with DisabilityCo?
- 1300 897 848
- services@disabilityco.com
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